[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Lumber Liquidators - Customer service sham - reverse blame
Baboo - Complaint
Review by aandjelec on 2012-05-08
Rating: 
ROCKFORD, ILLINOIS -- WOW what crooks We bought 900 sq ft of this and in a total of 36 boxes. We started to install after installing 28 boxes of the same color we come to the finish of 9 boxes TO MY SURPRISE THEY WHERE ALL OPPOSITE COLOR I MEAN NIGHT AND DAY color And unfinished. I would only assume the tuck loader would have half a brain and when loading does make sure I'm getting the same lot. considering I bought at the same time wow no brainer. To top it off I call customer care and they start asking me questions of how it was installed and what glue I used Really!! turn it on me. I ask them what does this have to do with the color of the wood ? The reply was it is the general questions we ask so I ask for the manager name and the reply there all in a meeting. so in the end they have no wood in that color other then what a bought and now I'm fed and my customer is the victim. I thought to my self has LL been around for around week ?
I'm I on a episode of the 3 stooges (DO WE CHEAT-EM AND HOW)
p. s.I can't believe "they try ed to say I made the wood change color may favorite was when they put me on hold for 45 minutes and had to sit in the parking lot fore seven hours.
In response to LL feed back at bottom-
They lie they never fixed the problem I DID and when they called i was bribed with in store credit i never told i them would shop there again (LL pleas don't right things that are not true And in witch they told me i was to receive the $300 in store credit 3 day ago i have still not been taken of
do you self a fave shop some where whit some honesty and integrity they do not make good on there end believe me. When they transfer you some one maned Shel-ly this person never called me and never sent the in store credit. This problem could have been easily avoided and cost me over $500 and my men had to take a 2 day sit at home (no Pay) that helped there family's
LL keep the lies coming
P.S.It nothing to with the product it had to to with the shop not taking the time to check the (lot) and giving a $2000 order the care it deserves.
(Smoke and mirrors)
INTEGRITY RENOVATIONS AND ELECTRICAL.
I'm I on a episode of the 3 stooges (DO WE CHEAT-EM AND HOW)
p. s.I can't believe "they try ed to say I made the wood change color may favorite was when they put me on hold for 45 minutes and had to sit in the parking lot fore seven hours.
In response to LL feed back at bottom-
They lie they never fixed the problem I DID and when they called i was bribed with in store credit i never told i them would shop there again (LL pleas don't right things that are not true And in witch they told me i was to receive the $300 in store credit 3 day ago i have still not been taken of
do you self a fave shop some where whit some honesty and integrity they do not make good on there end believe me. When they transfer you some one maned Shel-ly this person never called me and never sent the in store credit. This problem could have been easily avoided and cost me over $500 and my men had to take a 2 day sit at home (no Pay) that helped there family's
LL keep the lies coming
P.S.It nothing to with the product it had to to with the shop not taking the time to check the (lot) and giving a $2000 order the care it deserves.
(Smoke and mirrors)
INTEGRITY RENOVATIONS AND ELECTRICAL.
Company Response:
LL Response to Bamboo concerns: We spoke with the customer and corrected the error with the mixed product, and the customer very satisfied with our response. We have taken action to resolve other concerns mentioned and always appreciate customer feedback. Thousands of transactions occur each day without the slightest problem, but when something goes wrong where LL is responsible, we make it right. They will return for future purchases and it's from this kind of repeat business we earn a customers trust when making good on a bad situation.
Comments:
Posted by face it on 2012-05-16:
Of course the company response would make it look as if they care. When in all truthfulness they do not. They are a large corporation and unsatisfied customers are a calculated risk. They know full and well the quality of the products they sell and they know how to get around a situation by "passing the buck" They are not to be trusted. Go with a local independent store for real customer service. Lumber Liquidators is not to be trusted.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
