National Floors Direct - Customer Service, Installation manager
Carpet Installation - Complaint
AVON, MASSACHUSETTS -- We had called National Floors to come to give a price to install carpeting in the living room. The salesman was very nice, we picked out the carpet from the samples. We then talked about the layout for the carpet and he suggested the long seam should be in the low traffic area against the far wall, having had many carpets installed, I was aware of the seams "fraying" and agreed. Now comes the install day. The two installers were very nice and knew what they were talking about and pointed out that instead of no seam in the high traffic area, there were 3 patch seams, totally different from what had been promised. I was sure it was a mistake and called the company and got the secretary who spoke to the "install manager" and was told they will not change it and he will not talk to me. I insisted on talking to him and he finally came to the phone. He told me he will not change the seam locations and if I insisted he will charge a restock fee and a higher price for the carpet. I raised my voice in disapproval "but with no bad language". His answer was to "go f**k myself, and he hung up.
I am now headed to small claims court because they won't even give my money back. KEEP AWAY FROM THEM. I am also filing a complaint with the "BBB" although I understand I will only be one of many.