Orbitz/AllianzTravel Insurance - Orbitz Total Scam - Book Elsewhere!
Flight, Hotel & Travel Insurance - Complaint
CALIFORNIA -- First off, the air line changed my flight schedule without informing me. The first Orbitz agent I spoke to regarding the issue "could not help!" The next agent managed to accommodate me after all considering that I was unaware of the changes. Next, my reservation was nowhere to be found at the time of arrival at the hotel I booked. Mind you the reservation was made 10 months prior. Meaning that Orbitz NEVER bothered to confirm that the reservation was good to go.
Traveling with me were my 3 kids and husband, I had to stand out at the lobby arguing with the people in the front about my reservation. We were there with luggage and all along with a line out the door. Finally the hotel got a hold of Orbitz and they gave us the room I did NOT reserve. Then, my 3yr old got sick during our stay, so I panicked and called the lobby for a doctor and BAM there goes $300 out of pocket! But wait, I remembered I bought travel insurance through Orbitz just in case.. you never know with kids right??? So, as soon as we got home guess who I called Orbitz! They referred me to Allianz Travel Insurance "the insurance I purchased through Orbitz." Well! I have just been informed that I cannot submit a claim to get reimbursed for the medical expenses because Allianz is unable to update my travel dates because I requested after the fact??? WTF!!! I was in another country!!! Orbitz and Allianz A TOTAL RIPOFF!!! DO NOT BOOK WITH THESE CROOKS!!! NEVER AGAIN!!!