Terrible Experience With Maytag Washer, Warranty, Repairman, and Customer Service
Maytag Neptune Washing Machine Model #FAV6800AWW - Complaint
GALLIPOLIS, OHIO -- I purchased my first and last Maytag appliance in June 2006- a washer. After 2 years I started noticing brownish gray spots on some of my clothes just every once in a while. Over the course of the next year I tried different detergents, quit using HE detergents, would mix detergent with water prior to putting in the machine, quit using fabric softener, etc....many of these recommendations by Maytag. Nothing seemed to help and the spots began to appear more frequently and crazy as it may sound they were always on our good clothes, never on my husbands work clothes or the kids play clothes.
I called Maytag explained the situation, they sent an A&E repairman ($60). He told me that my washer had build up down under the lg. drum looking things and gave me an est. for $141 to clean it. Can you believe that crap? It's a washing machine, you don't put clean clothes in it- its going to have dirty crap in it! After speaking with Maytag and expressing my views on it being a major design flaw, they backed the repairman I declined the offer, took the whole washer apart to clean it- did find some crud (of which I took pics because at the time I was furious at such a horrible design flaw in a washer that has to be taken apart and cleaned <3yrs.)....cleaned it all. Few loads of laundry later more spots.
Just so happens that I'm ranting about the situation at a family gathering and my aunt speaks up and says its leaking oil. She then explains that my good clothes get washed in cold water so the oil isn't dissolving, but that the work/ play clothes get thrown in hot water and the oil is dissolved so it doesn't leave spots- made perfect since. Called Maytag- A&E repairman returned ($60), I explained that it was cleaned and asked about oil leaking and was told no, that it had a "sealed" transmission that didn't have oil. He still felt there was build up that was missed. Again I took the washer apart, but this time I took everything out- and guess what I found? A transmission with a bunch of oil that wasn't "sealed" enough to keep it from leaving oil on my counter every time I moved it.
I called Maytag (asked for different repairman), same repairman returned. I showed him, he was all nicey nice- gave me an est for $717.90 to repair. After throwing an ever loving fit over the phone with Maytag (and highlighting the warranty page showing the sealed transmission was under warranty for 10 years), Maytag finally decided it wouldn't cost me anything (good thing since I'd already lost a small fortune in good clothes over the last year, not to mention my time taking apart and reassembling their washer-with three small children to tend too my time is very valuable). Finally..."the part will be in within 2 days, but we can't get back here to put it in for 2 weeks"....a family of five, do you know how much laundry we go through in 2 weeks? Hardly acceptable- I had them mail me the part, I installed it and fixed the spots problem.
That has been the worst part so far- we still have the washer, but there's always something screwing up with it...locks won't engage so washer won't run, often it gets stuck on spin cycle and when I go to get my laundry out they're still sopping wet, and today I started a load and it started operating as usual, but kept beeping---it beeped through the whole cycle (called Maytag, as usual they don't know why, but offered to SEND REPAIRMAN -$60 lol)- good thing my washer is in the basement. Stay away from Maytag! Every time I call customer service I hear "CHA CHING$$$" in my head. Last but not least, the saddest part of this story is that when this washer is working properly is cleans clothes amazingly and I love it that small part of the time; However, I will never never own another Maytag, and I will tell anyone who asks about this experience. By the way this is the only time I've ever put a complaint online, I'm usually very easy to satisfy/work with.