National Car Rental - National Rental Car Nightmare!!!!
DENVER, COLORADO -- National Rental Car,
I have just about had it with your company. I rent from you ever single and for the past 4 weeks I have had issue after issue with you. Over the past couple of weeks I have called almost every department and received very little support or constructive feedback back on various issue so I am now forced to put up negative reviews on your company all over the web.
Issue #1 you rented me a car about 4 weeks ago that was not fueled up and I didn't realize it until I was 90 minutes away from the airport. I talked with you rental agent when I returned the car and was basically told I nothing could be done. Level 5 out 10 in frustration
Issue #2 I returned a car to the Denver airport and when I rented it I did not take a close enough look at every single part of it to verify no damage was present. I partly, blame myself as I am now forced to spend over 10 minutes now looking over every little aspect of your cars as you want to charge me $500 for the tiniest little dent which I did not do but you hold me responsible for. Level 9 out 10 in frustration. I have talked to several of your insurance adjusters and they are determined to stick me with the charge.
Issue #3 I rented a car from Austin, TX and when through 3 tolls which I paid in cash. WELL you charged me $16.60 for tolls. REALLY it was $1.50 a toll how do you get $16.60??? I like how you can just charge whatever you want on my credit card!!! I never went through a toll and this just had me beyond mad. I called the Austin airport and he basically gave me the number for the toll roads and hung up the phone. Really nice!
I spend over $1000 dollars a month with National Rental Car and this is how I get treated. I will be making a switch soon and I will make sure not to give one more penny to any of your companies including Enterprise and Alamo.