HOFFMAN ESTATES, ILLINOIS -- As per last customer's review -- He will cancel out his credit card after twenty years usage. I am doing exactly that -- after many years usage of Sears Master Card to pay for an insurance policy. I was surprised to find the monthly payment had risen in an amount equal to 41% more than the actual monthly payment rates.- due to "overdue payment charges" even though all my payments for years, have been on time. - I called, was turned over to a "specialist" who refused to listen to my questions, but simply kept on talking over my remarks, demanding that I go to my bank, have them verify that the last check written (paid on time -- but in this man's mind had been never been received at their end) -- be certified by the bank who would have to make a certificated copy of the cancelled check which was to be sent to Sears, but would be considered unpaid until that time and I would be facing more excessive charges if new check were not received at his end before the normal due date. . that I was trying to cheat Sears. He then proceeded to read me an ominous statement telling me of the dire consequences which would occur should I chose to cancel the card. Even though he was no longer listening, but simply repeating the consequences of my actions. Over his voice, I stated that I would send them their demanded amount -- even though already paid and cancel my account rather than submit to this kind of disgusting treatment.
I am 81 years old -a media coach and I still work hard at my craft -- part of which calls for training of service personnel. If this man had been one of my client's employees, I would have recommended that he be terminated as he obviously was not destined to help anyone, merely play the role of terminator. The fact that he DOES hold his position, tells me that I do not want to be a part of the company who would keep such an individual on their payroll.