A1 Rent-All - Company's truck broke house's gutter and possibly damaged roof

Installation of tent and chairs - Complaint
Review by angelicapsantos on 2012-05-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LANSING, MICHIGAN -- I was having a Master's degree graduation party at the house where I rent a bedroom on Sunday 05/06/2012. I called A1 party rentals and booked their party package on 05/01/2012. The package cost me 348.00 plus taxes. I talked to the owner of the place whose name is Gary who charged my credit card, and assured me that the tent, chairs and tables were going to be set up by professionals on the Thursday (05/03/2012) prior to my event. Gary had assured me that the people who were coming to do the installation were professional installers but upon their arrival at the house, the owner who happened to be there especifically told the driver that he could not drive through the alley because it was too narrow. Disrespecting the house owner's advice, the driver proceeded with his truck anyway and damaged the house's gutter and lifted a part of the roof. She immediately talked to the driver, showed him the damage and also called me to let me know what they had done. The driver told her that he would fix it himself. I told her not to let him touch it because he is not a licensed professional in that field to actually do roofing and gutter work, and I called the owner of the company to let him know of the damage and to find out when they could get into contact with their insurance company to take care of the problem. He told me they would take care of it. I mentioned to him that we wanted it to be professionaly done once that the gutter and roof were perfectly fine prior to this incident, and we wanted to be certified that there had not been any structural damage to the roof. Since Gary never called me to follow through with the issue, I called him after the event to know when he was going to pick up the tent, chairs and tables, on Monday 05/07/2012 as well as to find out when the company was going to come over to fix the damage. Gary was EXTREMELY rude and UNPROFESSIONAL. He not only denied to answer my question as he also hung up the phone on me. The tent that he also rented to me had holes on it, was poorly installed, the chairs were not matching and his worker also uninstalled the hose that carries water from the house to the lake flooding our backyard. I would like for this to be reported so that this company doesn't keep doing this to other customers. After hanging up on me, Gary called the owner of the house where I live and told her that he had contacted the company that originally made the gutters for her house, and that the gutters and roof were going to be taken care of the next day 05/08/2012. Since today OS 05/10/2012, and nothing has been done to get the gutters and roof fixed, the owner of the house called the company that Gary said was coming to fix the gutters. The company said that they have never been contacted by Gary - A1 Rent-All company.
Comments:1 Replies - Latest reply on 2012-05-10
Posted by BigAl on 2012-05-10:
If I would have been the homeowner I would have had a police report taken on the accident since it happened in an alley. I bet it would have been useful in the future.

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