Sears - Very Poor Installation/Delivery Complaint Department
Dishwasher Installation - Complaint
NASHVILLE, TENNESSEE -- We ordered the complete stainless steel package from Sears (range, microwave, fridge, dishwasher)and were very excited to finally update our kitchen. The horror started on 5/9/12 when the dishwasher was being installed. The guy installing it broke the water line under the sink (and below the shutoff valve) which caused water to rush out onto my hardwood floors all throughout the kitchen and onto both ends of the rug that border each end of the kitchen. He had to run outside to turn my water off at the street. As my wife expained to me on the phone "it's like someone just dumped buckets of water out onto our floors". This was at 9 'oclock in the morning. When I got home from work at 5, they were still wet after my wife had spend the day laying towels and putting fans onto the affected areas. I immediatley called Sears delivery to let someone know what had happened. After being on the phone for 1 hour, getting passed around to 4 different people, the lady finally said that I would be contacted in 4 days by someone and then offered me a $20 Sears gift card. As you can imagine, I was furious as I paid $139.99 for installation and this is what I end up with. As of today, 5/11/12, there are still spots on my carpet that are still soaked and I'm sure there is standing water under my whole cabinet area that the water leaked into because the carpet on the other side of the area is now getting wet. I hesitate to wait 4 days for a "claims guy" to call me with what I assume is standing water under my cabinet area but not sure what else to do. Luckily, my other applicances aren't scheduled to deliver until later this month so those will be cancelled if this is not resolved by then. Just frustrated at this point with the whole situation. I've always shopped at Sears and used to think they were a good company...but this has definitely change my perception on the company.