Wells Fargo - HEMP / HAMP
NEW JERSEY -- I have attempted, since April of 2011, to either re-finance my current mortgage with Wells Fargo (formerly Wachovia) or to qualify for the HAMP/HEMP programs. Customer service informed me that in order to qualify for Obama's program, I would need to be behind in my mortgage. Although frightening, I believed the representative and was assured that during the application process, my home would not be placed in foreclosure.
Well, Wells Fargo not only placed the home in foreclosure during the process, they continually harassed me with phone calls. The restructure process continued for three months with no resolution or acceptance. In fear of losing my home, I brought my payments current, and was then advised I did not qualify for any of the restructure programs!
Now my credit is destroyed, based on Wachovia's advice, and they have consistently refused to either remove the bad credit reports or complete restructuring my loan. I imagine that since Wells Fargo received billions of dollars of taxpayer money, they should be using it to assist those who need to reduce their payments. This company is extremely talented in stealing, giving the consumer the run-around, and generally being disinterested in helping their customers.