Mathews Ford - Discriminates Against Autistic Children and Persons of Limited Income
Car - Complaint
NEWARK, OHIO -- Mathews Ford
500 Hebron Rd, Newark, Oh
Discriminates Against Autistic Children!
Just ask their Manager "Brian". He actually stated that (after my daughter was already at the lot with CASH for a car and he KNEW that the car was for my Autistic 4 year old grandson who was with her and it was to get him to his medical and therapy appointments) that he was REFUSING to have his mechanics do a FIVE MINUTE tire change on the flat tire on a SURE SALE because they weren't going to be making enough money on the car! Exact quote "The salesman will only make $25 off that car."
Well, his attitude was arrogant and customer service skills were nonexistent. I am actually in California and had seen the car listed on Autotrader.com. It looked good and had fairly low miles for an older car. Based upon phone assurances from his salesman that it was in good mechanical and physical working order I had wired money then called and woke up my son (who had worked the night before and who had to work the following night) to drive his sister to the car lot. This WAS a sure sale if all went well.
So they arrived to find a car with a flat tire and a manager who refused to have it changed. Just then my son's starter went out on his car so her called for a tow.
Clearly (and I could tell when I actually called and talked to the manager) they felt that my daughter's business was not worth the bother. And the fact that the car was needed to get an Autistic child to his therapy, medical appointments and school made no difference. Nor did the fact that, based upon the assurances of THEIR salesman that the car was in good mechanical and physical condition (that would include FOUR inflated tire), my son had been awoken with little sleep and would get no sleep before HE had to go back into work.
Furthermore, the manager "Brian" presumed (because I was a female I suppose) that I did not realize that, with the high power tools available to them, it would take approximately 5 minutes to change that tire and tried to tell me that his mechanics could not take the "time" to do so.
SEVERAL times "Brian" quite ARROGANTLY (yes one CAN tell when the other person is on the phone) told me that they were not making "money" on this car and EMPHASIZED that. I made certain to tell him that wasn't the point, good customer service was the point. He made a point of telling me that the salesman would "only make $25 on this sale". I doubt his truthfulness. If that were the case, this vehicle would already be out to auction.
But here is the manager's BIG mistake. The not wealthy young mother of the disabled child is a Disability advocate at the who knows a LOT of people and who speaks at the State and National level. YES, the young lady that the manager of Mathews Ford (yes, YOU Brian) thought was too unimportant to change a tire for, whose mother you insulted on the phone, who you made it ABUNDANTLY OBVIOUS WAS NOT WORTH YOUR TIME AND WHOSE POOR LITTLE BUSINESS YOU DID NOT EVEN WANT....
IS A NATIONAL DISABILITY ADVOCATE
WHO WILL BE SPEAKING AT A NATIONAL CONVENTION IN MARYLAND THIS SUMMER.
Nice going Brian! You REALLY know how to alienate people. You see, not ALL important people APPEAR important or have money. Not ALL well connected people are obvious to you. So, you choose to alienate someone and show your true discriminatory colors to the mother of a disabled child because you ASSUMED that NOTHING would ever come of it. Well, you were WRONG, and this review is just the BEGINNING of letting others know that MATHEWS FORD DISCRIMATES AGAINST DISABLED INDIVIDUALS!
After talking to you personally, I am SHOCKED by your lack of professionalism and the lack of customer service on the part of Mathews Ford.
I do NOT recommend Mathews Ford to ANYONE seeking a car or for service on their vehicle.
Anyone who would mistreat disabled/disadvantaged children is NOT someone whom I would want to either buy a vehicle from or who I would want to service my vehicle.