Enterprise Rent A Car - Bad Bad Bad Bad Customer Service
Cars Were Dirty and Stinky Don't Rent Here!!!! - Complaint
BOUNTIFUL, UTAH -- I rented with Enterprise because my ride was in for repairs. Right from the get go I informed Enterprise of the situation and told them that my insurance was picking up the tap but they still charged my card.I understand procedures so I thought ok that's fine they'll just reimburse me. Well, after having called them for about a month now to get my reimbursement still no one has returned any of my phone calls and no reimbursement!!!
To add to their poor customer service their cars were dirty and smelly! I had to ask them to clean the car I was about to rent and they made me feel bad for even asking. They said that they just had it cleaned but when I went to check the car the floor was dirty oil marks on the door and stinky!!! I told them, they better go take a look at what they call clean. Sure enough they started cleaning it. I still need to talk to corporate about my reimbursement because no one at this office is doing anything about it!!!