Ashley Furniture Homestore - Jipped With a Lay Away
Buffet and Hutch - Complaint
LAS VEGAS, NEVADA -- I purchased, through layaway a buffet hutch piece from Ashley Furniture in Las Vegas NV. Although sales was nice and very helpful the rest of the process was horrible.
The buffet and hutch are both defective. As the delivery guy was putting the hutch on top of the buffet a hinge pin fell out of the hinge on the buffet. Upon closer inspection of the hinges on the buffet I realized that one entire door on the hutch had no hinge pins at all.
The delivery guy called in and told his supervisor that the furniture was not put together correctly and Ashley customer service arranged a "no hassle exchange". The same two delivery guys delivered my replacement hutch and buffet but I inspected it before they took it off the truck. Guess what same problem. Wow imagine that it is a manufacture defect of the hinges. I refused the replacment furniture.
Because I purchased it on lay away Ashley seems to think I won't get my money back. They tell me that they can keep my money and that I have to keep the original defective piece until they eventually find a piece that was manufactured correctly. I will see what a judge has to say about that. Small claims court here I come. It's too bad because it is such a beautiful set.