Banfield Veterinary Clinic - Wrong Diagnosis, Excessive Charges, No Response to Complaint Letter
Dental Cleaning for Cats - Complaint
PARKER, COLORADO -- This is a letter I sent to Banfield's corporate office in Portland OR on 6 Dec 2012.
I am writing to express my extreme dissatisfaction with the treatment received at your Parker, Colorado location.
My cats Neko-San and Charlie have been enrolled in your Optimum Wellness Plan since March 2010. On 21 November 2011 at approximately 7:10 AM I delivered them to the Banfield location in Parker, Colorado for a health checkup and annual dental cleaning. I signed the usual treatment consent forms, and a separate form regarding their dental cleanings. I authorized extractions up to $ 50 per cat. I inquired as to the cost of an extraction and was advised by the receptionist that it would be between $ 10 and $ 20 per tooth.
At approximately 1 PM I received a phone call from Dr. Laraio. He told me that Neko would require 11 extractions, and that the cost would be in the $ 1,000 range, plus about $ 300 – 400 for medications. I did not authorize the procedure for several reasons. Neko is 13 years old, and I feared that losing 11 teeth would not only cause him severe pain, but would also adversely affect his quality of life. Less than two hours later, I received a second phone call from Dr. Laraio advising me that Charlie needed between 3 and 5 extractions. Again, I did not authorize the procedure. As a retired senior on a limited income, I can ill afford to spend close to $ 2000 on pet care, in addition to monthly wellness plan premiums of $ 62.90.
I picked the cats up from Banfield shortly after 4:30 pm. Both appeared a little drowsy. The necessity of the extractions was again emphasized by Dr. Laraio and a vet tech. I was not informed of any other potential health problems.
I telephoned my previous veterinarian who retired several years ago and discussed the cats’ dental health with him. He referred me to his family’s veterinarian whom I consulted on 26 November 2011. I had downloaded the lab test results and treatment history of both cats from the Banfield website. After examining the cats and the lab results, he told me that he saw no reason or need for the extreme procedures recommended by Dr. Laraio.
I no longer have any confidence in the Banfield staff and will not return there for my cats’ care. I request that the cats’ Wellness Plans be terminated effective at the end of November 2011. I will share my experience with my friends and advise them to consider alternatives to Banfield .
I look forward to a written response at your earliest convenience.
Very truly yours
I have yet to receive a written response. Banfield continues to hound me by telephone for payments of the wellness plan, leaving messages demanding that I call them.