United Healthcare/Secure Horizons/Healthcare Partners - Health Care Partners Violated Company Policy Re Second Opinions
CALIFORNIA -- It was the worst experience imaginable. Although Secure Horizons/United Healthcare policy allows a second opinion, my authorizations for a second opinion with an in-network provider were repeatedly denied by Health Care Partners, who were apparently connected with them. I had a cancer diagnosis & wanted to see another in-network doctor for another opinion. It was only when the case was scheduled to go before an Administrative Law Judge that they relented. They did everything they could to make it difficult for the second doctor, such as refusing to turn over results from previous tests. After a great deal of difficulty (& after almost two months,)I was allowed to be operated on by the second doctor. As soon as the new enrollment period came up I enrolled with another company.