Stratosphere Hotel - Guests Are Not Important Here
LAS VEGAS, NEVADA -- Let me start out by saying that many of these "Problems" are probably due to my being spoiled by hotels across the country that seem to want guests to come back and stay with them again. I got the distinct impression that the folks at the Stratosphere Hotel in Las Vegas really doesn't care if guests are not comfortable and never come back. Many of you reading this may think that I expected too much, and maybe I did.
My problems began before we left home and I discovered that the hotel will not guarantee a non-smoking room. My vacation "package" was done through AAA and I made sure to tell the lady at AAA that I needed a non-smoking room. After I received my packet in the mail I discovered that the hotel will make a room assignment only at the point of check-in and if a non-smoking room is not available, a smoking one is assigned. Having been diagnosed with emphysema several years ago, that would be a real problem for me. AAA told me that standard practice in Las Vegas was for hotels not to guarantee non-smoking rooms during the reservation process. We considered cancelling the trip but decided to go anyway and take our chances. All of the anxiety was for naught anyway because we were assigned a non-smoking room upon our check-in. Thank goodness because we had to walk all the way through the casino to get to the registration desk and the smoke in there was so thick you could almost cut it with a knife.
I was very disappointed to learn that there was no coffee maker or coffee in the room, nor was there a safe or refrigerator.
We found a dirty washcloth hanging in the bathroom and no soap at all. There WERE however, pubic hairs in the tub.
The next morning at 7 AM a noise that sounded like a freight train came from the hallway. I went out to see what it was and there was someone with a really big vacuum cleaning the carpet. An hour later (at 8 AM) sirens went off and the loudspeakers announced that it was a "security test". I really doubt that they need to do those loud things so early in the morning.
There was an escalator to the second floor where there was a McDonald's but that escalator was out of service the entire time we were there. That was just as well because it is a terrible McDonalds with slow, rude employees.
I think the single biggest problem I had was that they allow smoking EVERYWHERE! Even in the elevators. If you are a smoker you will love it here but the bottom line is that I definitely do not recommend the Stratosphere Hotel in Las Vegas.