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Never Take Your Vehicle to AAMCO in Laurel, Maryland
Complaint
Review by Consumer on 2012-05-13
Rating: 
LAUREL, MARYLAND -- On February 17, 2012, for safety I had my vehicle towed to Aamco. I contacted AAMCO via telephone (301) 776-5944, located at 20 Washington Blvd, Laurel, Maryland 20707, Laurel, Maryland, that the vehicle would be towed because I believe the transmission was slipping. At this time my name, address and date of birth was requested by a representative, Bob. Once vehicle arrived; 2004 Mitsubishi Endeavor reached AAMCO, Bob from AAMCO called, notified that they had received the vehicle and they would inspect vehicle to determine the problem and would call me on Monday February 20 because they had a backlog. He mentioned they would do diagnostic on the vehicle to determine what exactly the problem was.
Monday, February 20, Bob notified that the transmission was gone and that it would cost $5,200 to rebuild the transmission. I stated that was entirely too high, why would I pay $5,200 for a rebuilt transmission, when I could purchase a new transmission from the dealer for $3,900. I told him that this price was ridiculous and I would come to retrieve my vehicle. He then notified me that I would have to pay $795 to put the transmission back in my vehicle. I was stunned because I never signed or gave authorization to have the transmission taken out of vehicle only to determine if the problem was the transmission. On Tuesday, February 21, a certified mechanic and I went to retrieve vehicle, only to be told that the price to rebuild the vehicle was $6,200 (the price changed) and $795 was due. The mechanic informed the shop that they didn’t have to drop the transmission to determine if it was gone, they could have driven the vehicle or put on a machine and inform me that the transmission was gone and gave the cost. This was not done nor did I sign a contract.
AAMCO is refusing to return my vehicle unless I pay them $795 to reinstall the transmission. At no point did I sign or authorize to have any work performed.
Monday, February 20, Bob notified that the transmission was gone and that it would cost $5,200 to rebuild the transmission. I stated that was entirely too high, why would I pay $5,200 for a rebuilt transmission, when I could purchase a new transmission from the dealer for $3,900. I told him that this price was ridiculous and I would come to retrieve my vehicle. He then notified me that I would have to pay $795 to put the transmission back in my vehicle. I was stunned because I never signed or gave authorization to have the transmission taken out of vehicle only to determine if the problem was the transmission. On Tuesday, February 21, a certified mechanic and I went to retrieve vehicle, only to be told that the price to rebuild the vehicle was $6,200 (the price changed) and $795 was due. The mechanic informed the shop that they didn’t have to drop the transmission to determine if it was gone, they could have driven the vehicle or put on a machine and inform me that the transmission was gone and gave the cost. This was not done nor did I sign a contract.
AAMCO is refusing to return my vehicle unless I pay them $795 to reinstall the transmission. At no point did I sign or authorize to have any work performed.
Comments:
Posted by BigAl on 2012-05-13:
The sad case here is that they could have driven your vehicle and determined the transmission was bad and STILL charge you $795 diagnostic fee. Also they are not charging you $795 to put the transmission back in the car. If you want proof of this try to get the car released "as is" and put your tranny in a pickup truck to take with you. They will also refuse that. When a place like AAmco sees a tow truck bring a car in--dollar signs go off in their heads. You approved verbally to have diagnostic work performed on your car without getting a price. Never a smart move. The bottom line here is to never do business with a crook.
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