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Cracker Barrel - Worst Customer Reception - Ever
Complaint
Review by hartyuma on 2012-05-13
Rating: 
YUMA, ARIZONA -- It was Mother' Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day.
The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available. After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more.
The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "what is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people. I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was we were trying to put you next to the window, then he suddenly left.
None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have stokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left. On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!
The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available. After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more.
The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "what is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people. I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was we were trying to put you next to the window, then he suddenly left.
None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have stokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left. On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!
Comments:
Posted by Amy on 2012-05-13:
Were all the people being seated ahead of you a different race than you? I agree that the behavior of the employees made no sense and I most likely would have left long before you did, but unless the parties of 4 or 5 being seated ahead of you were all a particular race I'm not sure it was a race thing. Stupidity and poor customer service yes.
Posted by DebtorBasher on 2012-05-13:
Also, the other's may have made reservations ahead of time, being that it is Mother's Day...but even if that was the case, they should have explained that to you.
Posted by whythelongfaces on 2012-05-13:
A party of 4 or 5 is easier to seat than a party of 8, whether children or not. You still need room for them to eat. They offered to split you up and you refused. What else did you want?
Posted by trmn8r on 2012-05-13:
It makes sense to me - they only had certain sections open, and there were not adjoining tables available in them. There were able to seat 2's and 4's because they didn't have to move a table to do it.
Posted by SteveWiginowski on 2012-05-14:
As others said, seating two parties of 4 is easier than seating a party of 8 because the two parties of 4 can be split up. They did suggest that they could do this for you, but you didn't want that to happen (understandably too).
I believe you were the victims of not having a table of 8 available at the time. It can be difficult to estimate the wait time, as larger parties generally stay longer than shorter parties. If their meal is done, they may sit around the table and converse for a while.
I believe you were the victims of not having a table of 8 available at the time. It can be difficult to estimate the wait time, as larger parties generally stay longer than shorter parties. If their meal is done, they may sit around the table and converse for a while.
Posted by CowboyFan on 2012-05-14:
Also, based on the lay-out of the restaurant, there may be only certain tables in that section that can be put together, so as to allow the servers and others to easily move about.
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