Cracker Barrel - Worst Customer Reception - Ever
YUMA, ARIZONA -- It was Mother' Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day.
The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available. After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more.
The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "what is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people. I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was we were trying to put you next to the window, then he suddenly left.
None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have stokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left. On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!
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