Safelite - Problem Is Worst

Windshield Repair - Complaint
Review by usnfsu1212 on 2012-05-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ALBANY, GEORGIA -- Our windsheild was hit by a rock and chipped. I called our insurance company and they said it could be fixed. They reffered us to Safelite. We had seen the commercials on TV. They didn't send an E-mail with the repairman's picture and set the date for their convenience.

He showed up and was done in 5 minutes. The spot is worst because there is an air bubble forming and the crack is longer. We called the insurance company and told us no warranties on this repair. Thank God we weren't charged.

I don't recommend them and I will use another company next time. By the way don't let your insurance company recommend anyone. I will do my on research next time. Just a note, "Safelite is not cracked up to be great."
Comments:2 Replies - Latest reply on 2012-05-13
Posted by T on 2012-05-13:
You said that you were not charged, but is the insurance company going to pay to have it repaired correctly? Seems to me like your main complaint may be with the insurance co for sending you to this company. I've seen those annoying Safelite commercials and I would never use them.
Posted by saj80 on 2012-05-13:
Safelite will guaranty their service and repair; contact them (they should have left paperwork after the repair was done).

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