Mealey's Furniture - Poor quality leather and the extra warranty that won't pay!
Leather sofa and loveseat - Complaint
WARMINSTER, PENNSYLVANIA -- I purchased a leather sofa and love seat about two years ago for about $2000. The salesman gave me the pitch about the optional leather warranty for an additional $189, which I purchased. It was supposed to take care of anything that may happen to the leather for 5 years, accidental tears, rips, stains, anything. Well, what appears to be the sprayed on color finish started peeling off in spot like cellophane. I called the warranty company, but they quickly said there is an exclusion that doesn't cover "peeling". So I went to the store to protest and the girl at their help center said, what?..that should be covered and said someone would call me from the service department within 48 hours. They called me next day just to tell me that I'm out of warranty and the leather warranty doesn't cover it either. They didn't care that their sales pitch was that anything that can happen to it would be taken care of for 5 years.
Bottom line, not covered, out of manufacturers warranty, nothing they can do. This company will not stand behind what it sells, even after buying the "covers everything" warranty was purchased. So I bought an expensive piece of crap leather sofa and love seat that it turns out I have to replace after two years. It looks awful. Apparently they don't care about their reputation and the quality of what they sell. Not happy. I wouldn't waste my money again on these bogus warranties. Mealey's.....you should be embarrasssed, but from the other reviews I'm reading, I doubt you care. There may be a sucker born every day, but eventually, you'll run out of them to exploit.