Cox cable - Cox install fee is a ripoff !
Cox internet - Complaint
BATON ROUGE, LOUISIANA -- I decided to go with Cox internet instead of pay $48 for 6mbps AT&T DSL service. Called one of the advertised specials on the internet. The vendor transferred me to Cox representative to set connection date. Cox representative says I need "Professional install" because there was no Cox service at the address for over 2 years. Went to the local office to get the real scoop. Rep there said I was within 2 yrs by one month, and that whoever insisted on the Pro Install didn't know what they were talking about. I wanted to get my package on the spot, but the representative could not give me the rate the vendor could. Called back a few days later to arrange service. Cox representative on phone insisted on the Pro Install. Told her about the in-person visit. Then she says they can't do it because I have satellite TV and THAT requires Pro Install. Reason: they (COX) doesn't know if anyone touched wires with the satellite install. I assured the representative the satellite guys ran their own wire. Even though Cox does not cover damage or maintenance to interior wires, they insist on charging me $100 to verify the configuration.