Sears - Will not honor warranty
power miser 9 - Complaint
LEOMINSTER, MASSACHUSETTS -- Found water tank leaking (no hot water). Company coming & toddler in house, my first thought was to replace heater. Went to Leominster Sears to get replacement. Purchased an on sale floor model. Took it home and began replacement. Realized that old unit tank warranty was in effect (6.5 yrs of 9). While I was making switch, my wife was making phone calls. Store mgr told her he would refund price of new power miser 9. As this was happening, I found out flr model was missing upper heat element by water gushing out.
Appliance mgr said bring it back for refund. Brought both tanks back to store since I wasn't sure what 'sticker' they wanted of old tank. Appl mgr told me what sticker and how to return defective htr. When I came back with return ticket, he refunded purchase. Then he called for the mod, who informed that they wouldn't do anything about the old tank 'because I had removed the unit and therefore they couldn't tell it was broken".
After informing them I would never enter there store again, I went to Lowes and purchased a new heater.