Sears - Water line leak repaired 5 times in last 5 years - broken again!
Kenmore Elite refrigerator - 2007 model with bottom drawer freezer & external wa - Complaint
JOHNS CREEK, GEORGIA -- We have an extended warranty on this product - thank God because it is a necessity. Not only has the water line leaked 5 times in the past five years, we have also had two service calls for cooling problems, two for ice maker problems (one related to the water line). And the most recently discovered water leak has caused property damage, leaking under my dishwasher, ruining hardwood flooring and a bit of cabinetry as well.
I'm really tired of having to schedule service, interrupt my life to wait around for the repair man to diagnose the problem (that I already can diagnose myself), wait around for a part of arrive and re-schedule the actual repair get it fixed, have it break again and not be able to use the water and ice maker feature at all during all this time because of having to turn off the water line completely.
This appliance is absolutely not living up to the Kenmore quality that I have been used to for the past 20 years. To make me a happy customer, I'd like both the property damage repaired and the unit replaced. This model clearly has a water line defect - I mean come ON! Five water leaks in five years? That's surely not the type of record Sears expects to have going for it's Kenmore ELITE appliances.