Sirius XM - No Customer Service

Posted by Frustrated on 2012-05-16:

I Purchased a new vehicle that came with a 3 month Trial Subscription. At the End of the 3 Months the radio disconnected. I called Sirius to Sign up for a yearly subscription and gave them my info and payment with credit card. they turned in the radio and all was fine for a month when they disconnected my radio. I called them up to see why and they said hat I never signed up for a subscription after the trial period. I explained that i did and they should check the records. I checked with my bank and they never charged my account. so Again i called them up and signed up for the yearly subscription and gave them my payment info. they statred my radio up again. another month went by and again my radio was disconnected. i again called and they gave me the same story as last time. i argued that if i had not paid the bill they would not have restarted the radio. Again i checked my account and they had not charged my card. I checked to se if they had made an attempt and the banked turned it down, there was no attempts. so again i call them up and think i am resolving the account. i explain what has happened and i was assured this would not happen again. 2 days later my wife gets a call from them wanting payment or they will turn me over to collections. I again call them up and try to explain what was happening and they were only interested in my payment. i requested a supervisor. in my attempts to explain to Nancy the supervisor what was going on, all she wanted to do was chastise me for not paying my bill. at this time i demended to speak to her supervisor and she hung up on me. nice customer service policies they have there.