Stream Energy - Worst customer service I've ever experienced

Residential gas marketer in Georgia - Complaint

Review by gigi58 on 2012-05-14

Rating:

After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility.

This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything. Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.

SO -- you're at their mercy as to whether your issues ever get resolved or not.

I believe that they are counting on a 'set-it-and-forget-it' mentality ( i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal.

RUN, do not walk, away from this company and find someone else to supply your gas!