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Big lots - Bad dogfood
pedigree dog food - Complaint
Review by jjg2018 on 2012-05-14
Rating: 
FRANKLIN, MASSACHUSETTS -- -we bought a bag of pedigree dog food which made my two pets ill shortly after ingesting the food. this happened 3 consective times to both pets within 10 to 15 minutes. I thought that it was strange that both pets were affected. I did try a fourth time to feed just one of my pets the food and once again that pet vomitted soon after ingestion. I brought the bag of dog food back to the store but did not have my receipt. their bar code was on the bag of dog food so I didn't think I needed a receipt. I shop at that store frequently. I did not ask for a cash refund or debit card credit, but did ask to have the food replaced. They denied the exchange because I didn't have my receipt. I stated their bar code should be sufficient. I am disappointed at Big Lots for not standing behind one of their products. the item price was $9.00.
Comments:
Posted by SteveWiginowski on 2012-05-14:
Barcodes can be the same for multiple stores, so scanning the item may be sufficient enough to prove it was purchased from their store.
Posted by FoDaddy19 on 2012-05-14:
I probably wouldn't trust food of any kind from closeout retailer, but anyway. Without a recpeit I can't blame retailer for denying the exchange.
Posted by ChuhBaca on 2012-05-14:
It's too bad this made your doggies sick. At least it was just a $9 bag. Chalk it up to $9 worth of experience that some things are just not worth saving money on, and hopefully the doggies stay healthy and happy.
Posted by trmn8r on 2012-05-14:
I would take a lesson from this and not give your dogs food from places like this. Unless they have a special bar code they add, I'm not sure what you had constitutes proof of purchase.
Posted by I love my son on 2012-05-14:
I'm sorry your dogs got sick, but i don't see how you are blaming them for your dogs being sick,pedigree makes the dog food. unless you have proof they are tampering with the food or selling out dated dog food your complaint is with pedigree..
Posted by whythelongfaces on 2012-05-14:
A bar code does not prove the item was paid for, only whether it is in their inventory. Expecting a customer to have a receipt for a refund or exchange does not make the retailer horrible or unreasonable. It makes them smart.
As to standing behind their products, Big Lots does not have any products. They do not make anything. They sell it. Contact the manufacturer. Or look for your receipt.
As to standing behind their products, Big Lots does not have any products. They do not make anything. They sell it. Contact the manufacturer. Or look for your receipt.
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