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Quality Inns, Suites & Hotels - Not terrible, but not great
Quality Inn, Sumter, South Carolina
Review by FoDaddy19 on 2012-05-14
Rating: 
SUMTER, SOUTH CAROLINA -- I reserved one room for two nights and an additional room for another night(5/11 and 5/12 on the Choice Hotels website a week prior to our arrival. We arrived that motel at about 11:30 PM, the was nobody at the front desk, but there was a sign saying that someone would be back shortly, there was no bell to ring or button to push to summon an employee. After a ten minute wait a lady comes out and we proceed to check in. We go to our room. It's a typical motel room, which basically what I expected, the bathroom wasn't spotless, but I've seen far worse in my travels. The next morning before heading off to the racetrack, we took in the Continental breakfast which actually exceeded expectations, it had the usual fare, plus a waffle station, a toaster, and some hot dishes.
Upon returning from the racetrack at 2:00 AM, I approached the front desk again to get the key for the 2nd room. Again the front desk was barren, and again I waited for a good ten minutes before anyone showed up. Eventually a gentleman showed up and gave me the key to the second room, which conveniently located next door to the first room. I went to the first room to get my things out of it and transferred to the 2nd room. Unfortunately neither key card worked. So I went back to the front desk, the gentleman behind the front desk was fortunately still there. I told him that neither key card worked, so he takes them back, runs them through a machine and hands them back. I head back over across the motel to where the rooms were and this time one of the two key cards work. So I schlep back over the front desk, this time around I get two different key cards, and they end up working correctly. The second room was pretty much the same as the first room, pretty much average in every way, which was all I was really hoping for. It's about 2:20 by this time, so I just take a shower and get some sleep. Check out was easy and quick.
Overall, it's a pretty ordinary motel. The rooms are average, the breakfast spread is good, the service wasn't exactly amazing, but I do understand both nights were late check-ins. So I can't fault them too terribly for that. However a bell or some way to signal an employee that someone is waiting at front desk wouldn't be a bad idea. The real plus here was that the rates were very reasonable for race weekend, so it was a good value for money in that respect. While it's not an utterly amazing place to stay, it wasn't terrible, and I've stayed in far worse hotel/motels before. I'd stay there again if I needed to.
Upon returning from the racetrack at 2:00 AM, I approached the front desk again to get the key for the 2nd room. Again the front desk was barren, and again I waited for a good ten minutes before anyone showed up. Eventually a gentleman showed up and gave me the key to the second room, which conveniently located next door to the first room. I went to the first room to get my things out of it and transferred to the 2nd room. Unfortunately neither key card worked. So I went back to the front desk, the gentleman behind the front desk was fortunately still there. I told him that neither key card worked, so he takes them back, runs them through a machine and hands them back. I head back over across the motel to where the rooms were and this time one of the two key cards work. So I schlep back over the front desk, this time around I get two different key cards, and they end up working correctly. The second room was pretty much the same as the first room, pretty much average in every way, which was all I was really hoping for. It's about 2:20 by this time, so I just take a shower and get some sleep. Check out was easy and quick.
Overall, it's a pretty ordinary motel. The rooms are average, the breakfast spread is good, the service wasn't exactly amazing, but I do understand both nights were late check-ins. So I can't fault them too terribly for that. However a bell or some way to signal an employee that someone is waiting at front desk wouldn't be a bad idea. The real plus here was that the rates were very reasonable for race weekend, so it was a good value for money in that respect. While it's not an utterly amazing place to stay, it wasn't terrible, and I've stayed in far worse hotel/motels before. I'd stay there again if I needed to.
Comments:
Posted by Anonymous on 2012-05-14:
Good, fair review. I like it when a hotel offers more than just coffee and muffins for breakfast. The key situation sounds like a pain, but that happens sometimes with the electronic key cards.
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