Dish Network - Do NOT deal with this company
Satellite Service - Complaint
SHELBY, NORTH CAROLINA -- I had service with this company for a little over two years. As far as the signal strength and actual service is concerned, I really had no complaints. However, dealing with their customer service department is an absolute nightmare. Initially I was told my service would include a DVR and would be a certain amount every month. The technician came to my home and installed the equipment. He did a good job. After he finished I asked him where my DVR was and was told I was not eligible for a DVR at that time. I also found out the amount of my bill would be higher and it would be a prepay every month. I was very unhappy, since no one at Dish Network has told me this previously but I had already canceled my other service so I accepted their terms. After a year I was told I was now eligible for a free DVR. I called Dish and was told the free DVR would cost $37.00. I turned it down and then called back, after reconsidering, about two weeks later. At that time I was told it would cost $1.00. I gave them my debit card information and was told I couldn't pay with a debit card. It had to be a credit card. I don't use credit cards. Since my 2 year agreement was up, I canceled my service and went to AT&T U-Verse. For what it's worth I received exactly what I asked for from AT&T including the whole house DVR. When I canceled my service with Dish I was told a box with a shipping label would be sent to me so I could return my equipment. I asked if there was a charge to ship it back and was told they provided the shipping label and there would be no charge. I was also told that after they received the returned equipment I would receive a refund for $58.73. I sent the equipment back the day I received the box which was about 4 weeks after I canceled my service. This was in February. In January I had received a check from Dish for the amount of $18.00. I was told this was a refund for the amount I had overpaid on my monthly service since I had disconnected it prior to the end of the month. I paid a month in advance each month. I waited for the refund for the equipment and never received it. I did receive a bill from them, about a week after receiving the $18.00 check, stating I owed them $18.00 payable immediately. I called them on May 3, 2012 after receiving this notice. I was told the $18.00 was for the shipping label in the box. I also asked them about the refund I was still owed for the returned equipment and was told I had cashed that check in January. The check in January was not for the equipment. It was for an over payment and was sent BEFORE I returned the equipment. They continue to insist the check in January was for $58.73. I've spoken to three different representatives and have requested a copy of the check cashed in January. Today I was told that Bank Of America doesn't give copies of checks. I knew this was untrue because I have banked with BOA in the past. However, I called BOA and they verified that all Dish Network has to do is request a copy of the check and it will be sent to them. They refuse to do this.
The customer service representatives I've spoken to have done nothing but lie to me and also call me a liar in the process by continuing to insist I have already received the check and cashed it. They have made promises with no intention of keeping them. I've requested a supervisor call me and no one has called me back. Today, after being on hold for about ten minutes, I was told I was being transferred to a supervisor and instead got someone else's voice mail. I have filed a complaint against them with the Better Business Bureau and I have NO intention of letting it drop as it has become a matter of principle. I am seriously considering a class action suit against them as I feel I am not the only one that has been treated this way.
Do NOT get service with Dish Network unless you enjoy having incompetent personnel lie to you and you enjoy the high blood pressure you will get after trying to resolve a problem with them.