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Westbury Toyota Service - New Service People, New Charges

Service Rav 4 2010 - Complaint
Review by LIMBROTO516 on 2012-05-14
Rating: StarStarEmpty StarEmpty StarEmpty Star
WESTBURY NY -- May 14, 2011. All new young service people at dealership now. Took my Rav 4 for an oil change, as I have many times before but now I find out they call it a truck and charge extra. I had this service done here before and at other dealers. The car was never called a truck before or did I have to pay extra. They also said I needed to have the tires balanced when I had them rotated, this was never done before either (more money for them)

With the new management all the old service people quit and I guess they want to jack up the dealers profits. Why else would they pull this. They do not even call anymore to find out how the service was.
They will not see me any more.
Comments:2 Replies - Latest reply on 2012-07-17
Posted by trmn8r on 2012-05-14:
This does not surprise me. Dealers charge sky high rates. They may offer having your nails done, body massage, and spa treatments, but you pay for them and more.
Posted by Will never go back on 2012-07-17:
I just had the same experience at Westbury Toyota service two weeks tago. I also have a RAV4 and they charged me the "truck surcharge." They also did this with my brakes! They are crooks!

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