Floristexpress.net - Horrible Experience
My 17 year old daughter in Connecticut wanted to surprise me on Sunday (the actual day) with a beautiful, expensive bouquet of flowers that they charged her extra for the Sunday delivery. Here is what actually happened. I received a call Friday night from a man with In Your Dreams Florist and Gifts in Spring, Texas, saying he was trying to deliver a plant to me. He could not find my address (my street is three blocks long). I stood out in the street for one hour looking for him. I finally called him back and he said he gave up.
The next day a plant was left for me. My daughter said it should have been flowers and I should have gotten them on Mother's Day. She was so upset. She called the flower place on Saturday and they said orders got confused and my flowers would be delivered on Sunday. They never came. So, I called the florist in Spring, Texas, and they said that the delivery was done and to leave them alone and that the plant was a "European Bouquet." They were very mean and lied. I contacted floristexpress.net (888-444-1922) and they apologized and said they would never use that florist again and that my flowers would be re-delivered the following Saturday. Today, the florist in Spring, Texas, called and said they were going to deliver on Friday and I needed to be there to give the plant back.
I called floristexpress.net and they told me that they would find another florist to deliver the flowers and apologized again. Then an hour later floristexpress.net called back and said if I wanted my flowers I had to use that florist and give the plant back on Saturday. Then they said that the plant had better be in perfect condition or they would charge the original credit card for it too. The plant arrived with black on a lot of the leaves so I think they are going to charge for it too. Both the florist and the internet company have lied repeatedly and at this point I think I am a victim of a great big scam. I received the wrong item, on the wrong day (even though my daughter paid a premium for the Sunday delivery) and was charged for something much more expensive than what I received and now they want to charge me for the plant. They refuse to refund any money. Please help! I was in tears on Mother’s Day because they were so rude. Please do not let these companies continue to ruin a person’s special day!