Adventure On 2 Wheels - Dishonest and Unprofessional Business
Moped - Complaint
HONOLULU, HAWAII -- I highly recommend not renting from this place. Their mopeds are old and the speedometers don't work. But my warning to others is based on the details below:
The Ala Moana shop is a tiny white shed next to Alana Doubletree Waikiki.
I rented a moped for 2 days at $30/day and it was due to be returned at 3:45pm. I ended up running late (I was caught in Honolulu Saturday traffic) and got there at about 4:30. I rushed there because I thought they closed at 5pm. When I got there, there was only a girl in the shop, who told me she didn't work there. She didn't know what to do with the returned moped and she didn't even know where the helmets were kept in the shop. I left the moped with her, helping her lock it up because she didn't even know how to unlock the chain. She told me everything was "all good" and that I was free to go.
Two days later, I got a call telling me to pick up my credit card receipt because they charged me for another $30 because I was late. The person who called told me that their manager Wayne charged my card because it was returned at 6pm. I asked if I could speak to Wayne but was told he was at the other shop. I explained my case to the person who called me and asked if it was possible to get the charges reversed, and because I returned it at 4:30pm, not 6pm. I also had no intention to return it late and that had I known they would charge me, I would have taken it for one more day. The person who called me said he would call Wayne for me and try and talk to him, he then called back about 2 minutes later and said Wayne said he would not reverse the charge. I tried to call Wayne myself at the other shop and was told he stepped out about and would not be back until about 4pm. The guy who answered said he would get Wayne to call me back. He didn't end up calling me back.
It's not about the money, it's the principle. It's so cheap and petty to charge someone for an extra day without any warning and not even bother to call back. He just pocketed $30. And the fact that the person at the shop front didn't even work there shows how dodgy and irresponsible they are.