US Airways Motto: Show Me the Money!
US Airways is a most heartless embodiment of corporate greed, use and abuse. Customer service staff is deceitful and rude. I requested to be transferred to a manager, yet I was transferred to customer service representative's peer. I requested the operator at the company headquarters to transfer me to a decision maker and, instead, on 12 occasions I was connected into a voice mail system to leave a message. In fact, no matter what I asked (i.e. for specific policies, name of supervisor, etc.) I kept being transferred into voice mail. Sometimes I got transferred even before I got to finish my sentence and the operator hung up on me as well. Beware of doing business with US Airways!