OTL Score Scense - Fraudulent activities to my account from this company; refusal of refund
FREE Credit report (WHICH IS NOT FREE BY ANY MEANS) - Complaint
Nov. 2011, ordered a credit report, forgot about the grace period.
Changed accounts in late Nov. 2011 due to fradulent activities.
March 15th, 2012, ordered services from this site for a FREE CREDIT REPORT that is NEVER FREE and was charged this 29.95. When I called to inquire,
they said since I never cancelled the services from Nov. they felt it approperiate to bill me for this service... which is still suppose to be FREE... again there was a grace period. I asked for a refund but was denied.
I explained, if I still wanted the services, I would have contacted this comapany and set up for the funds to withdrawn from my account. But since I hadn't done that, I expected a full refund of the $29.95. Again was refused.
On March 18th, same charge again. Called, they did issue ONE refund of the dollar amount on March 22nd, 2012. Called again, requested the second refund, the comapany says say paid it, but I have a bank statement that says they did not.
May 15th, charged again, when I was promised in March this service was cancelled and I would not be billed again. I have asked for the refund and now have been corporate's fax number to send my complaint to them. I was also given an email... I faxed my paperwork over three times to ask them for a refund and no one will return my phone call, send me a fax, email or even credit my account.
Now my account is in the negative and preventing me from getting services which I do need and will pay for.
I want my full $60 back; $50 for stress and aggervation; No contact from this company and most importantly, I want them to stay out of my bank account of which they are fraduelently taking money that is not authorized.
If I do not get resolution, I will be contacting the BB, The Attorney General and an attorney to sue them.