Time Warner Cable - Holding New Customers for Previous Bills
TV and Internet Installation - Complaint
GARLAND, TEXAS -- I am a NEW customer. I just moved into this resident and ordered cable and internet service online, they sent me an email requesting more information. I then called CS gave them the order number the representative could not find it so he told me to call the local CS. I called them and the representative stated the purpose for the call was in reference to the resident that lived here with the last name as I and asked if we were related. I said no she then told me to fax over my lease, I said no I will take it to the local office and I did along with my ID, the order was place by the representative and he scheduled my service.
10 minutes before the installer arrives I get another call from CS stated they have checked public records and found that I was related to the previous resident and it shows that someone else with a different last name still lives here. I told the representative no one lives here by that name and I'm not related to whom ever they were speaking of but she continued to argue with me and tell me I was lying and that they will cancel my order and refund my money in 5-6 wks. I went to CS and they would not refund my money right away even though they deducted money from my credit card the day before. I would have to wait 3 days to get my money back even though there was no particular reason not to offer me service and I a BRAND NEW CUSTOMER WITH NO PRIOR SERVICE. THEY WILL NEVER HAVE MY BUSINESS AGAIN NOR WILL I RECOMMEND ANYONE TO THIS COMPANY!!!!