Dish Network ~ POOR Customer Service and NO Management
$100 Rebate Card Promised at sign on - Complaint
BREMERTON, WASHINGTON -- Well, in February (the 11th to be exact) I went to the Costco Kiosk to order the Dish Network, because of a promo being offered that included a $100.00 Costco gift card. The card was promised in 6 - 8 weeks and there was nothing else we needed to do in order to receive the card, it would simply be mailed to us.
The 8 weeks came and went, and my husband called to check the status of the card and was directed to call the Costco Kiosk which he did (that was on April 9th). They simply said that they would have to call Dish and get back to us. Well, 4 days later, we followed up, with the Kiosk, and again were told that we would have to wait, because they had not yet been able to get a hold of the person at Dish (Joan, I think, was her name) who takes care of these things.
We still had not received information and called again another 5 days later. The guy at Costco was getting frustrated with our situation (not with us) and wanted to help us, but he still had not heard from the DishNetwork. (Why we couldn't deal directly with the Dish Network is beyond me).
Finally 3 weeks after (April 24th) we first contacted both Dish Network and the Costco Kiosk, we received word that (Joan) at the Dish Network was working on our issue and the Costco Kiosk woud keep us informed of any changes. By this time I had fully taken over this quest. That $100 was grocery money, and I was getting pretty frustated at this runaround.
We didn't hear from anyone again for another week until I called the Kiosk, and was told that they had just received an update, our card was being "processed". At that point I received an email from the Dish Network "Customer Care Team" (yeah right!). A DNR stating that my card was 6 - 8 WEEKS OUT!!!
I went online and emailed Dish directly, stating that this process has been more than frustrating and that I would like to hear from a member of the management team as soon as possible; that I was considering canceling my contract due to their breech of contract; that I also was considering reporting them to the BBB and my state's Attorney General, Rob McKenna.
I received an email back stating that if I cancelled my service, they would not give me the card. AARGH!!!! Really?! You think I want the stupid card now????
I responded by simply telling them to cancel my account. That I want to hear from a MANAGER within 72 hours AND I am following through with contacting the BBB and my states AG, and if they charged me anything for cancelling the contract, I would sue them. Well.... guess what?
I got a call from the COSTCO Kiosk last night telling me that my card was in the mail.... No calls from DISH at all. No correspondence except for the emails threatening me that I would lose my rebate if I cancelled my service. Not one call from any manager letting me know that this is NOT common practice which simply tells me that it must be common practice.
Suffice it to say that if my card isn't in my mailbox by Saturday, I will be cancelling my service and contacting the BBB and AG. I can't even turn on the TV this makes me so mad!