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Conn's Furniture - Remove service agreement
Washer Machine - Complaint
Review by cliffbowetruc on 2012-05-16
Rating: 
DALLAS, TEXAS -- I purchase a washer machine from Conn's on 4/13/12 with a two year extended service agreement. When the washer was delivered on 4/13/2012 G E offered a 3 years extended warranty for less money. I went in the store on 4/16 and signed a request to remove the warranty. The sale representative was not nice at all. Spoke with the customer service manager on 5/12 and refaxed my request I was told that they would not lower the payment or send me in writing the balance, payment amount or the number of payments. Today 5/16 the agreement have not been removed from my account.
Comments:
Posted by trmn8r on 2012-05-16:
To me, this depends on what is written in the contract. Does it say anything about refunds?
In the alternative, you would have to find out of you can nullify such a contract in your state within X days of agreeing to it. In any event though, it sounds like you submitted a signed request and at a minimum they owe you a reply.
In the alternative, you would have to find out of you can nullify such a contract in your state within X days of agreeing to it. In any event though, it sounds like you submitted a signed request and at a minimum they owe you a reply.
Posted by Churro on 2012-05-16:
In Texas it has absolutely nothing to do with the written contract (as is the case with most states). Below is a blurp from the Texas Department of Licensing and Regulation. It should be noted the Texas AG has nailed Conn's in the past for deceptive extended warranty malfeasance.
"If you bought your service contract on or after January 1, 2012, you may cancel the service contract at any time, even if you have made a claim under the service contract. The amount of refund will be determined based on when you canceled the contract and if you had any claims.
If you cancel a service contract before the 31st day after the date of purchase, the provider:
(1) must refund to you or credit to your account the full purchase price of the contract, decreased by the amount of any claims paid under the contract; and
(2) may not impose a cancellation fee.
If you cancel a service contract on or after the 31st day after the date of purchase, the provider:
(1) must refund to you or credit your account the prorated purchase price of the contract reflecting the remaining term of the contract, based on mileage, time, or another reasonably applicable measure of the remaining term that must be disclosed in the contract, decreased by the amount of any claims paid under the contract; and
(2) may impose a reasonable cancellation fee not to exceed $50.
The provider must pay the refund or credit your account before the 46th day after the date notice of cancellation is received by the provider. If the provider does not meet this time period, the provider owes you a penalty amount for each month an amount remains outstanding equal to 10 percent of the amount outstanding. This penalty is in addition to the full or prorated purchase price of the contract that is owed to you. "
http://www.tdlr.state.tx.us/scp/scpfaq.htm#cp4
"If you bought your service contract on or after January 1, 2012, you may cancel the service contract at any time, even if you have made a claim under the service contract. The amount of refund will be determined based on when you canceled the contract and if you had any claims.
If you cancel a service contract before the 31st day after the date of purchase, the provider:
(1) must refund to you or credit to your account the full purchase price of the contract, decreased by the amount of any claims paid under the contract; and
(2) may not impose a cancellation fee.
If you cancel a service contract on or after the 31st day after the date of purchase, the provider:
(1) must refund to you or credit your account the prorated purchase price of the contract reflecting the remaining term of the contract, based on mileage, time, or another reasonably applicable measure of the remaining term that must be disclosed in the contract, decreased by the amount of any claims paid under the contract; and
(2) may impose a reasonable cancellation fee not to exceed $50.
The provider must pay the refund or credit your account before the 46th day after the date notice of cancellation is received by the provider. If the provider does not meet this time period, the provider owes you a penalty amount for each month an amount remains outstanding equal to 10 percent of the amount outstanding. This penalty is in addition to the full or prorated purchase price of the contract that is owed to you. "
http://www.tdlr.state.tx.us/scp/scpfaq.htm#cp4
Posted by KevinTX on 2012-05-16:
I agree with Churro.. I have cancelled a number of warranties and have NOT have ANY problems (I am in Dallas too).
Stick to your guns Cliff, don't let them get away with this... the salesman is simply watching out for his commission (I would bet)!
Stick to your guns Cliff, don't let them get away with this... the salesman is simply watching out for his commission (I would bet)!
Posted by Hector on 2013-05-13:
Service plan from conns is different it covers parts and labor ANY part. With GE your only EXTENDING the limited manufacturer which is worthless, that is why it is cheaper.
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