American Express - Bogus Bonus
Blue CASH Reward program - Complaint
NEW YORK, NEW YORK -- Many Credit Card companies issue rewards. Instead of points or miles or widgets some CC companies offer rebates or cash rewards. These programs have rules; some are like a game show. If you do X or buy Y you go to the "Bonus Board" for more rewards.
AmEX Blue Cash offers you a reward level (1% or. 5%) on your initial purchases (depending on the category of the purchase). After you achieve a certain threshold of spending in a given fiscal year ($6,500) you get a HIGHER reward level up to 5%, again depending on the category of the purchase. SIMPLE.
Everyone achieves the threshold at a different time. Most likely it will occur mid-purchasing cycle.
It is clear that I surpassed the required spend on or about Feb 1st 2012, right in the middle of a billing cycle. AmEx was inconsistent in applying the higher bonus on the charges later in that month. Some yes, some no; EVEN charges recorded on the same day were handled inconsistently.
IMPACT: In each of 4 categories (Gas, Drugstore, Grocery and Other) I had qualifying charges that did NOT receive the "promised" bonus. In dollars, it was only about an $8 error.
ISSUE: Customer Service understood my concern and initiated an INQUIRY. After about a month I received a "boilerplate" response about the monthly rewards and how they were issued one statement cycle in arrears. They spent almost $8 on postage alone for a worthless report.
When I expressed my frustration about the lack of substance I was escalated to a Supervisor. The Supervisor called me 2 days later and said:
1) she was disappointed in the poor report
2) the case had been "closed"
3) I would be issued a $10 credit.
CLASS ACTION: What about ALL the other AmEx users who are being "shorted" $8 ??? I would want a piece of that action!