British Airways - BA Ex Club Policy: Win Some Lose Some
Customer Service - Complaint
JAMAICA, NEW YORK -- This is what I was told when I attempted to have BA honor their promise that when I joined the Ex. Club my miles for my upcoming Business class trip would be credited to my account.
When I discovered that they did not apply my miles they responded that I just went over the time period to contact them about their mistake. After about an hour on the phone and emails back and forth over a month's time I finally said that I could not stay a customer with an airline that treats their (at least this one) customers so dishonestly. Their reply from Supervisor Mr. Melody ID#101721 was "you Win some and you lose some." I could not believe he actually said that to me so he repeated it several times more.
I did email CEO Keith Williams at "Keith. x.Williams@ba.com". For some reason I am not expecting a reply from him.
Have you received this kind of disrespect from your conversations with them?