Verizon Wireless - Their mistake = My problem
CASPER, WYOMING -- After being a loyal customer in good standing with Verizon wireless for over 10 years, I had to leave the United States to work in Costa Rica and Mexico. So, On December 29th I went into my local Verizon wireless store to cancel my service. After discussing and working with the Verizon representative for over 20 minutes on cancelling my account, all that we came down to was the early termination fee (ETF). She said that in certain cases, when a person is leaving the United States for job-related issues, Verizon will wave the ETF, and that I should call customer service when I left the store to see if they would. I thanked her for the advice, not looking forward to paying the $160 they wanted for leaving 5 months early.
Upon leaving the store, I called customer service, and was pretty quickly (and fairly rudely) told that under no circumstances would my ETF be waived. I was pretty upset (especially when I did the math on how much I had paid Verizon as a customer over the past 10 years!), but I accepted it for what it was.
Fast forward to March, when I started receiving emails from Verizon about my account. They wanted to know why I hadn't paid my bill for January and February?! It turns out that my account had never been cancelled when I was at the store on December 29th, and even though not a single call or text had been sent from my account, they still wanted my monthly fee! I spent hours on the phone trying to work it all out, to finally be told in the end that I was responsible for January and February, but they would end my account now, and there would be nothing else needed between us. So, I'm now over $300 for Jan and Feb, but I was done with Verizon.
Until today... when I found that I had still MORE charges on my Verizon account! They want another $290 on my closed account! After haggling with them for another hour, they agreed to 'do me a favor' and drop $130 off my bill, (letting me know that they were REALLY going above and beyond in customer service), and that I only owed them a final $160 to close out my account. However, I'm going to do everything that I possibly can to never give Verizon another DIME of my money. They have had enough! (For the record, Verizon admits that they have records of me talking about cancelling my service on the 29th, both in person and with customer service and in person, but they say that it must be my fault that the service wasn't cancelled, that I changed my mind, but that was never entered into the records somehow!)