Levitz Furniture Corporation Complaint - Twice as furious at Levitz
NEW YORK, NEW YORK -- I see I am not the only victimized consumer who paid Levitz and months later has still had no delivery! I shopped online at Furniture.com but decided to go to the showroom in Queens before buying. On August 27, 2005 I paid for my sofa and was told that it would be delivered September 23rd. I asked if there was any way I could get it earlier since I was buying it to help aliviate my lower back pain, but I was assured this was the first possible date. Then, I recieved a letter saying the "anticipated delivery date" was now Sept. 30, than another letter saying Ovtober, Then another saying November 11. A few days before Nov 11th I could not believe it; but my sofa was now really coming, or so I thought. I called to find out whether it would be delivered in the morning or afternoon and I was told it was scheduled for Nov 12th despite my having told the sales person that my coop does not allow weekend deliveries. The recording said I could select another date, so I confirmed delivery for the first available weekday which was Nov 16, 2005. Today , Nov 12 I called to find out if the delivery was anticipated in the morning or afternoon, and the machine said my new "anticipated" delivery date was now Jan 4, 2006. 4.5 months after they processed my credit card and they won't even committ to that date. They clearly feel that they have my money and they can just string me along month by month and deliver it whatever month and what ever year they please with out an explaination. They continue to sell that very sofa on furniture.com which claims the following: I have cut and pasted this section for you:
At Furniture.com, deliveries are fast—in days, not months as with some stores.
When will my order be delivered?
Because Furniture.com works with local retailers, your furniture will be delivered fast, directly from local warehouses. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your furniture.
When you click "Proceed to Checkout" from your Shopping Cart, we check the inventory at a warehouse near you, and check the times that delivery teams will be in your neighborhood.
On the first page of the order process, we'll show you the earliest date your furniture is available.
On the second page of the order process, once you've entered your exact address, we let you select a delivery date that is convenient for you.
At Furniture.com, we want you to know exactly when you can get your furniture, and let you choose a convenient day to receive it. Sounds simple, but we're the only furniture website that offers this level of visibility and flexibility.
Today I called the showroom and the sales person I purchased it from told me he could not talk to me as he was with a customer but would call me right back. It is 9 pm. He could not even bother to call back.
PLese reply immediately to confirm you will deliver the sofa on the November 16th, 2005 date that was confirmed to me earlier this week.