Beware Of Hotwire Motel Bookings
Non Disclosure Of No Smoking Rooms - Complaint
I made hotel reservations with Hotwire for a one night stay at Super 8 in Bristol, TN. Everything seemed to be OK until I received their confirmation email which stated my reservation was for a 1 double bed smoking room. I contacted Hotwire and was told that I requested a one bedroom double bed, smoking room. I told her that this was completely untrue because I have lung cancer and I would never request a room where smoking was permitted. When I asked for a change to a non smoking room, she stated their would be an extra $9.74 charge. Hotmail is a very deceitful company that will cheat you one way or another. I should have investigated the many, many complaints against Hotmail on the Internet before making reservations through them. I did, however, locate Hotel.com after this problem and their prices are compatible or cheaper and most of all, they are above board in their dealings with customers.