Bob's Discount Furniture - Never Buy Furniture From This Gimmick Business
Recline Sofa and Mattress - Complaint
CARLE PLACE, NEW YORK -- This company needs to get the basis of customer service before they expect to be profitable or even go Mainstream. I purchase a whole house package from these "jokesters" and been having nothing but run around and issues since it was delivered. I received my delivery on 10/10/2011 and items were broken and re-fixed, reclining mechanism is damaged so it grinds when you attempt to recline, and bedroom set the finish is basically an espresso colored sticker that goes on the front and sides of the units. Trust me with Bobs you get what you pay for and 90% of Bobs products is shipped from CHINA and you all know the love and quality the Chinese put into there products.
Customer service gives the run around and they blame customers for issues that customer can't cause like bending a reclining mechanism. I do not play on my furniture or have parties or reckless individuals in my home and to be blamed for faulty and cheap parts was the last straw that made me want to submit a review. There's so much more that I want to say but I don't really think that anyone will follow-up with me. Just know this consumers "Do Not BUY BOBS FURNITURE" and "DO NOT BUY GOOF PROOF".
The company cannot even follow there own slogan "No tricks or Gimmicks just Pure value" Yeah Right...........They're the biggest tricksters in the Furniture business to date. They have a customer service line and a Guardsman Protection plan but you can purchase better made furniture from a Mom/Pop store right here in Brooklyn NY. They have all of the tools in play to seem like there a good company to buy from, Those tools are, A protection company that Big companies use like Raymour which is Guardsman, they have a customer service line and a website unlike the mom and pop stores, and also they have good-looking showrooms that is constantly being re arranged and updated to give a persona of "High Maintenance" and Sales reps, that wear suits, so you think that your dealing with professionals/or a professional business.
Once you ask anything on specs or dynamics Sales reps will grab a "Plaque" that has generic and basic info, only a few have some furniture knowledge and they came from accredited companies like Sleepy's, Raymour, and Thomasville. They're the Biggest Impostors and DO NOT BE FOOLED. I will never refer another person to purchase anything there ever again. Thank You BoBs Discount Furniture for exposing me to this new Epidemic that's going around and that's "Companies that Portray something that they are NOT, and Companies that focus on the psycology of Sales and not the products.... I'm on to you Guy's and I will expose you...........