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Vonage - Never Honored Request to Cancel Account, Found Out 3 Years Later
Complaint
Review by jameskellard on 2012-05-17
Rating: 
HOLMDEL, NEW JERSEY -- I was a Vonage customer in 2009. After deciding that I no longer needed a home phone, I called to cancel my service. Having heard nothing from them since I assumed the matter was finished. Now, three years later, I received a letter from a collection agency claiming that I owed Vonage $99.67. I contacted the agency and was told to call Vonage. In calling Vonage I was told that they had never honored my request to cancel my account. I asked several times why I was never informed of their claims that I owed them money or even that my account was still active. They claimed to have called (the phone that I assumed was deactivated and no longer used), and e-mailed (an old e-mail that I hadn't updated because, again, I thought my Vonage account was closed). I further questioned why, as they obviously have my name and address, they never sent me anything in the mail expressing their claims. The only response was that they, "...don't do that..."
I felt the need to inform them that I in fact was not psychic and had no idea that my account was still active after I had requested cancellation. After filing a report with the Better Business Bureau and the FCC, I searched the internet and discovered that apparently Vonage is known for not honoring customer's requests to cancel services. Vonage has the most bizarre business practices of any company I have ever dealt with. There is absolutely not way possible I would ever associate with this corrupt company again. If I could give them a negative star rating I would.
I felt the need to inform them that I in fact was not psychic and had no idea that my account was still active after I had requested cancellation. After filing a report with the Better Business Bureau and the FCC, I searched the internet and discovered that apparently Vonage is known for not honoring customer's requests to cancel services. Vonage has the most bizarre business practices of any company I have ever dealt with. There is absolutely not way possible I would ever associate with this corrupt company again. If I could give them a negative star rating I would.
Comments:
Posted by Alain on 2012-05-19:
You may want to contact the NJ consumer office via http://www.njconsumeraffairs.gov/ocp and also file a complaint via http://www.ftc.gov/bcp/index.shtml Additionally, check to see if this has effected your credit rating. If it has, it may be time for you to contact an attorney for a free consultation regarding further action.
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