Sprint - Awful Customer Service
NORTH ATTLEBORO, MASSACHUSETTS -- Hi, today I went to 4 Sprint locations, and I talked to 4 people on Sprint support. Overall the customer service was awful. I am extremely disappointed and it was a headache dealing with these issues. The 1st man I talked to on the phone promised me a new phone free of charge because of the issue with my phone, I then got transferred and the next person said I couldn’t get a new phone and I would have to go through insurance. Then the 2nd person got her supervisor to give me a second opinion, the supervisor connected me to technical support who told me she made a ticket for me and that I could go to a Sprint store and have the phone looked at. The person on technical support said with the ticket I’d be able to either get the phone fixed or I could get a new phone without going through insurance and without having to pay the deductible. I think that because I am a young girl, and I was polite that nobody exerted effort toward solving my problem.
After my call with technical support I went to the Sprint store. They said they couldn’t help me, I’m extremely disappointed in Sprint and I can’t help but feel that if I was a man and rude to the employees my problem would have been solved.