Choice Hotels Reward Program - Choice Hotels Rewards Rips You Off with Fine Print
Hotel Reward Program - Complaint
KIRKLAND, WASHINGTON -- Choice Hotels rewards program is a notorious bait and switch. This is the third time I've been burned by their fine print, and I will never stay in another choice hotel.
A brief summary of my latest experience is as follows: Choice Hotels was heavily advertising a promotion whereby you stay twice and receive one free night. The fine print stated that it wasn't actually a free night, but that they would make up the difference in reward points necessary to get you to 8,000 points for both of those stays. The 8,000 points are only enough for a night's stay at their worst hotels. Because I had been burned before by their bait and switch advertising, I actually knew about this fine print.
So after making a second stay, I was not awarded the extra points, so I called customer service. They said I needed to make the reservations online. I didn't know about that fine print, but I figured it doesn't matter since I only make my hotel reservations online. However, in this case, I had called one of the hotels after making the reservation to ask if the room I wanted had a refrigeration and a microwave. The hotel must have changed my reservation after my call. I explained this to customer service, but they basically said, "sucks to be you".
Find another chains rewards program.