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Universal Truck Rental - Stay Far, Far Away

Moving Pod/Container - Complaint
Review by zyron on 2012-05-18
Rating: StarStarEmpty StarEmpty StarEmpty Star
MISSISSAUGA -- Don't even touch this company. I got a good price for a container move from Toronto to Edmonton. Less than 24 hours before I was to take possession they cancel on me and then tell me they don't have anything available for the near future. Best they could do is offer me one of their trucks for the same rate to drive myself! Utter garbage! Spend a little more money and book with a more reputable and reliable company.

At least I received my deposit back without any issues.
Company Response on 11/21/2012:
Hi My name is Steve Baty the managing partner with Universal Truck Rental.

This issue really concerned me because of the nature of the last minute issue.

We looked into this issue and found the potential client did not have a "Confirmed" reservation. We offered what last minute solutions we had avialable and understand they did not fit the movers game plan.

This is the same as if you try to get on an air plane with a quote .... you need a ticket.

May we suggest you check the subject line of your e-mail ... it will tell you if the document is a quote, tentative reservation or "Confirmed Reservation".

Only Confirmed Reservations are guaranteed a vehicle.

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