Hertz Put Me on a DNR for No Reason Again
Hertz Ontario Airport Is Out of Control - Complaint
I have rented from Hertz for the last 7 years. I was Presidents Cricle about 5 of those years gernerating about 20k or more each year for Hertz. Last year I became Platinum. This April 24th I was placed on a DNR for an incident that happened on August 17th, 2010. almost 2 years later. I had a misunderstanding with a manager [snip] at the Ontario Airport. I did not curse at her or threaten her. I did not want a vehicle she tried to give me so I asked for something different.
She was rude and said no, and if I didn't want the car they had then I could leave walking. ( mind you I am crutches for life ). I told her that I didn't want to argue I just did not like the vehicle they gave me and I wanted a different one. Well long story short she went to the back and called the police and told them to make me leave because I didn't want the car she offered me. WOW. I wrote a letter and complained ( 3 pages of detailed information ). I received an apology from the location Manager on November 18, 2010, saying she talked to the employees and was sorry.
The 20 something of November 2010 there was a request to have me on the DNR. I was DNR on February 7, 2011 for the incident, claiming I made unwarranted comments and threats toward a Hertz employee. I wrote an appeal letter February 19, 2011. the DNR was overturned March 1, 2011. I was fine after that, renting on a monthly basis. Well now comes April of 2012, I needed a truck and called the Ontario Airport to see if they had one. A manager said he would try and locate one. He placed my name on the board stating a Platinum customer [snip]needed a truck. Well [snip] seen the board and flipped, questioning why I was able to rent again and that I should not be able to. So the location manager [snip] called the DNR and had me readded to the list. At this time I had 3 rentals out. One I was driving, my secretary the other, and the wife the other. I have fought and fought for Hertz to realize I was not in the wrong for the incident.
I provided document after document to prove my position. I have [snip]gotten nowhere! I tried dealing with the regional manager, nothing! [snip] at the main office over operations, nothing! My word against their local manager, but mine with supporting evidence. This lady [snip] has some kind of Vendetta against me and I do not know why. But Hertz is being completely unfair towards me. Not sure what else to do. I do not like having me name Tarnished by lies. I am a great person, I volunteer with several non profit organizations, ex military and a mentor to many. I just want Hertz to do the right thing.