Big Sandy Superstore - Bedroom Suite Purchase
PIKEVILLE, KENTUCKY -- My husband and I purchased a bedroom suite from Big Sandy Superstore in the Pikeville, KY location approximately a month ago and it has been nothing but a disappointment and aggravation. The salesperson, Kendra was unclear about the promotion regarding the bedroom suite which lead to the beginning of our disappointing experience.
My understanding was the bedroom suite included the head and foot board media stand, 50 inch TV, mirror and dresser and nightstand. When the furniture was delivered we couldn't of ask for better delivery staff they were very respectful and courtesy in our home. We had to send dresser back and head board due to damaging of product; however, nightstand was not on invoice to be delivered. Contacted local store the lady who answered said nightstand was on back order until middle of May. After speaking to my husband he called the store back and spoke to store manager because the salesperson said they were fully stocked with nightstands.
When my husband spoke with the manager he said nightstand was not included in promo, which was not how the salesperson presented promo. We visited the store the next business day due to confusion for nightstand and the charge of TV on invoice which was presented by salesperson as free with purchase of bedroom suite. We spoke to our salesperson she said the furniture price was decreased to include TV for purchase of warranty, which, I took as false advertisement because you do pay for TV. After speaking with salesperson about TV and nightstand we switched out mirror and dresser for night which was to be delivered on the following Wed.
I told the salesperson we would not be home until the evening because my husband and I both work. Luckily my father in law was here when they delivered at 12:30 when we had plainly told salesperson we couldn't be home until 3:30- 4:00. The new headboard wasn't brought to switch out and the mirror wasn't picked up so the next delivery was scheduled for the following Wed. We plainly said we couldn't be home until 8:30 P.M. due to church service. I was contacted at 7 to let me know delivery staff was at our home. We were suppose to be scheduled for Sat. Friday I had not been contacted with delivery time.
Called local store lady that answered said they were delivering to area on Sat and would call me back with time. The lady never returned our call. My husband called store manager eventually spoke to Brandon; in which, Brandon said they didn't delivery on Saturdays anymore. My husband had proceeded to try to explain we originally had received our bedroom suite on Sat two weeks prior that our area was serviced on Wed and Saturday only; however, I had seen delivery staff in our area the previous Tues.
After contacted the delivery staff they were the only informative employees regarding our delivery time. Our headboard was delivered today; in which, the headboard was not inspected before leaving warehouse; in which the delivery staff checked before switching out and was very apologetic about confusion. Due to our recent experience with Big Sandy Superstore we have made our first and final purchase.