AT&T Cashed My Check Not Made Payable to AT&T and Will Not Give My Money Back
Refund - Complaint
ATLANTA, GEORGIA -- 4/09 AT&T deposited my check made payable to my name(example: Mrs. John Doe) for $ 1,500.00 into my telephone bill account. Why? I made an error: I enclosed this check along with my AT&T bill dated 4/19 for $32.53. at & t sent me a monthly statement showing $1,434.89 credit.
Questions # 1. How can at & t deposited $1,500.00 check made payable to Mrs. John Doe and not to at & t ? #2. How can at & t think someone will pay $1,500.00 for their bill of only $ 32.53 ?
PROBLEM with at & t gets worse than this....stay tuned..!
I immediately called at & t asking for an immediate refund. After talking to their pre-programmed computer conversation, I did not go anywhere. So my lawyer friend suggested to go to my bank and ask their help since they gave my money to at & t even though the PAYEE on the check was not at & t.
My branch manager called at & t in front of me and he was assured by David(employee number DD916) that a refund check will go out on 5/02. I asked the manager to ask at & t to credit my account -electronically-as at & t debited my own 1,500.00 electronically. at & t told him they do not have any means to refund customers ELECTRONICALLY...how CONVENIENT ! I called at & t on May 11, asking where about of my forthcoming money and I was told by Sergio that it takes 7 to 10 business days.
I called at & t on 5/15 and talked with Urvine(?) who gave me a reference number of RES120502080. I am still out of money and 15 days passed since David told my bank the check was on a way on 5/02.
5/17 Mr. Boyd of at & t said my at & t account still shows a credit balance of $l,434.89 !!! They are still holding onto my MONEY which they obtained illegally !!!!! He transferred my angry phone call to Ms Jeanetta. She called Accounting Department located at Jacksonville Road Block. What a strange name ? ! at & t must use this name to road block customer's money. Anyway she assured me I will receive my money in 7 to 10 days !!!
MY BIGGEST QUESTION= I can not cash in ANY CHECKS IF IT IS NOT made PAYABLE ANYBODY but MYSELF. Why at & t COULD CASH $1,500.00 check which was NOT made payable to at & t !??? Isn't this a fraud ? !!! and refusing to return this money to the rightful OWNER ?