Sovereign Bank - Customer Service is TERRIBLE
I have been attempting to transfer money between accounts in Sovereign for an hour and *just* found out that they are doing system-wide maintenance. The bank did not deem it worthy to give any sort of notification about a maintenance that will take down their entire system, and their telephone banking actually says that the maintenance will not be starting for another 8 hours. On top of it, I was on the phone with their customer "service" for over 30 minutes before they would let me speak with a manager about this. The CS person I spoke with even threatened to hang up on me when I asked to speak with the manager right away. Seriously? I promise I will be shopping for a new bank *very* soon.