Taco Bell - Wrong Order Twice After a 5 Minute Discussion
Order Was Wrong Twice - Complaint
LIVINGSTON, TEXAS -- May 19, 2012, it started around 9pm. I and my daughter ordered 2 grilled chicken Gorditas with extra Baja sauce on the side. I paid and went home. I got home opened my order and it was totally wrong. I ended up with 2 crunchy cheesy Gorditas, which sounds nothing like "I want two grilled chicken Gorditas with extra Baja sauce on the side". The breading was a regular tortilla and a taco shell inside and there was a little bit of lettuce and a lot of creamy stuff and I have no idea what the meat was.
So, I drove back 8 miles and told them the order was wrong, and explained what I ordered. I get two more of what they called Gorditas, this time it is a soft tortilla and lettuce, tomato and hamburger meat. I said no, this is not a Gordita! I explained that the chicken Gordita is a thicker bread and smaller with grilled chicken meat, lettuce and tomato and I wanted extra Baja on the side. They said no, that is the chicken Gordita....I said no. They said you want a Chalupa, I said no that is fried.
I explained to them AGAIN for the third time what I order all the time, and the cook said "I make them all the time"!. I said well give me my money back I have lost my appetite. So she gives me my money back and the two orders I don't want. And they both have hamburger on them and neither one has the Gordita breading. So, you might want to start training your staff on what they are preparing and selling!!! I told her the sign shows clearly what I was ordering. I usually would not drive back as gas is too high to do that. If the order would have at least had chicken on them I would have eaten it!! I don't eat beef! SO I wasted time and gas for your Livingston Texas Taco Bells mistakes!!! All within one hour!! I will never eat there again!!!
And a good while back a previous employee said that place is so nasty and you would not believe what they do to the food there! And how dirty it is in the food preparation area. She was not fired she left there on good terms and went to college, just so you know.